Practice Policy

APPOINTMENTS

Woodlake Village Medical Centre is 100 % Bulk billing practice.  All patients with the valid Medicare card will be bulk billed.

Patients without Medicare card will be privately billed. Please speak to the receptionist at the medical centre for the fee amount.

Private fees for The following services as there is no Medicare rebate

  • Insurance Medical
  • Commercial drive medical
  • Cancelled Driving Licence
  • Dive Medicals

ACCOUNTS

Payment For non-Medicare service is expected at the time of your consultation. We accept cash, cheques and most credit cards. An accounting fee will be charged for all accounts not settled at this time.

TELEPHONE CALLS

The receptionist will be able to assist you in most cases, however if you wish to speak to your doctor, he/she may have to return your call when consultations have ended.

REPEAT PRESCRIPTIONS

We prefer the patients to come and see the GPs for any repeat prescriptions. In that way, the Doctor can look into the right dose and the need to continue the prescription.

REFERRALS TO SPECIALISTS

If the doctor considers that a medical need exists for specialist treatment a referral will be provided. It is therefore important to make an appointment with the doctor who will discuss your problem with you and help you to decide on the appropriate course of action.

RECALLS

For patients who require regular check ups, immunizations and / or screening, we offer a recall service. This is done automatically unless we are advised that you would prefer not to be notified.

MEDICAL CERTIFICATES

Medical certificates are legal documents. In order to obtain a medical certificate for work a consultation with your doctor is required. It is not legal to back date a certificate.

RESULTS

Patients are required to make a follow up appointment to discuss any abnormal results. Normal and INR results can be obtained from our practice nurse.